5 Tips to Avoid Fraud as a Dot POS Agent

At Dot, we understand that preventing fraud is a shared responsibility, and we want to ensure that all our agents have the tools and knowledge to carry out their duties with confidence. With this in mind, we would like to share some tips to help you avoid fraud in your role as a Dot POS agent.

1. Confirm the authenticity of every transaction alert received through your banking apps or ATMs.

2. Be wary of alerts sent as flash messages, which will not be saved in your phone's messages.

3. Be cautious of customers who hurry you to view an alert and release a product or service in a hurry.

4. Be aware of the Bank's SMS handle and verify the consistency of transaction alerts received with previous ones, paying attention to the total amount, name of the bank, etc.

5. Do not hand over your mobile phone to a customer with an alleged network issue. This is a tactic used by scammers to obtain information about your account balance, mobile number, and SMS format.

As a Dot POS agent, you are a critical component of our team, and we want to ensure that you have the knowledge and resources to handle transactions safely and securely. If you have any questions or concerns, please do not hesitate to reach out to us at dotpay@dot.ai. We appreciate your continued efforts in making Dot a safe and secure platform for our customers.

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